FAQs
Questions? We’re here to help!
Who is Renewbrook?
Renewbrook Energy provides residential solar and battery storage solutions across the United States.
Who is Omnidian?
Omnidian is the nation’s leading provider of residential and commercial solar asset management services. Renewbrook has selected Omnidian to provide comprehensive system performance monitoring, maintenance coordination, and technical customer support for Renewbrook’s residential systems. Omnidian manages these services on behalf of Renewbrook. To get technical solar support, visit Omnidian’s Help Center.
How do I pay my bill?
You can access your account, pay your bill, and update your contact information by visiting Renewbrook’s billing portal.
What if my system is down or showing an error?
First, please visit our technical troubleshooting guide. This guide helps you resolve many common issues yourself, such as resetting your inverter or checking your breakers. If the guide does not solve your issue, we will provide instructions for opening a service ticket once your account is fully onboarded.
What if my system is still being installed and not yet operational?
Our systems are installed by our installation partner GoodLeap. For an update on your system installation timeline, you should reach out directly to GoodLeap.
GoodLeap is open Monday-Friday, 8:00am-5:00pm PT, closed weekends and holidays. You can also email GoodLeap here.
Please note that GoodLeap may partner with a local installation provider to assist you.
My utility bill is much higher than I was expecting. Why is this happening?
We understand that seeing a high utility bill can be confusing and frustrating, and we’re here to help clarify how your solar system interacts with it. The most important thing to know is that your solar system is a long-term investment designed to offset your utility usage, but it may not always eliminate your bill entirely.
Your system produces energy whenever the sun is shining. The power you generate is used by your home first. Any excess energy you don’t use is sent to the utility grid, and you typically receive a credit on your bill. A higher-than-expected bill usually means your home is consuming more energy than your solar system is producing at that time, especially during high-use months or if your family’s energy needs have grown.
How do I know if my system is working correctly?
Your monitoring and service coordinator is Omnidian, whose primary role is to ensure your system is healthy. Based on your system’s design, location, and local weather, your system’s expected performance is calculated and compared to its actual, real-time output.
For questions on your system’s performance, please contact Omnidian via the button below.